Terms and Conditions

DEFINITIONS

1.1. “Buyer” means the individual or organization who buys or agrees to buy the Goods from the Seller; “Consumer” shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977;

1.2. “Contract” means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions; “Goods” means the articles that the Buyer agrees to buy from the Seller;

1.3. “Seller” means CWT Partners Ltd. see contact details.

1.4. “Terms and Conditions” means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.

CONDITIONS

2.1. Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.

2.2. These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.

2.3. Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.

2.4. Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.

ORDERING

3.1. All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.

3.2. Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 14 days.

3.3. When making an order through the Website, the Buyer is required to complete the order process.

PRICE AND PAYMENT

4.1. The Price of the Goods shall be that stipulated by the Seller. The Price excludes delivery charges, post and packaging and VAT; these are shown on the order form prior to the payment process.

4.2. The total purchase price, including VAT and delivery charges, if any, will be quoted to the Buyer prior to confirming the order.

4.3. After the order is received the Seller shall confirm by email the details, description and price for the Goods together with information on the right to cancel if the Buyer is a Consumer.

4.4. In the case of consumer sales, payment of the Price plus VAT and delivery charges must be made in full before dispatch of the Goods. Acceptable payments methods include VISA, MAESTRO or by BACS/DD.

4.5. Interest on overdue invoices shall accrue from the date when payment becomes due from day to day until the date of payment at a rate of 5% above the base rate of HSBC Bank PLC from time to time in force.

RIGHTS OF SELLER

5.1. The Seller reserves the right to adjust the price and specification of any item on at its discretion or to withdraw any goods from sale at any time.

5.2. The Seller shall not be liable to anyone for withdrawing any Goods or refusing to process an order.

WARRANTY

6.1. The Seller warrants that the Goods will at the time of dispatch correspond to the description given by the Seller. Except where the Buyer is dealing as a Consumer, all other warranties, conditions, or terms relating to fitness for purpose, merchantability or condition of the Goods, whether implied by Statute, common law or otherwise are excluded, and the Buyer is satisfied as to the suitability of the Goods for the Buyer’s purpose.

6.2. The Vulcan units have a 10 year manufacturers international warranty, the power supply and copper bands have a limited 1 year warranty.

DELIVERY

7.1. After receiving full payment Goods supplied within the UK will normally be delivered within 7 working days within the UK.

7.2. Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.

7.3. The Seller shall use its reasonable endeavors to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

7.4. Delivery of the Goods shall be made to the Buyer’s address specified in the order sheet and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

7.5. Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.

CANCELLATION AND RETURN

The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller by email or post within 24 hours of delivery if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods

8.1. Where a claim of defect or damage is made the Goods shall be returned by the Buyer to the Seller. The Buyer shall be entitled to a full refund (including delivery costs); and any return postal charges if the Goods are in fact defective. Goods deemed to have been damaged whilst in the possession of the Customer will invalidate the warranty and the unit will be returned back to the Customer. Under these circumstances postage charges will not be refunded.

 Terms and Conditions (contd.)

8.2. If you are a consumer you have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing the Seller in writing within 7 working days of receipt of the Goods.

8.3. Under all circumstances Goods must be returned by the Buyer at the Buyer’s expense and should be adequately insured during the return journey. The Buyer will receive a refund of all monies paid for the Goods (excluding delivery charges, return postal charges and administration charges).

8.4. If the Buyer fails to return the Goods within 21 days following cancellation, the Seller shall be deemed to have accepted the goods.

8.5. Goods to be returned must clearly show the order/invoice number obtained from the Seller on the package.

8.6. Where returned Goods are found to be opened, used or damaged by the Buyer; the Buyer will be liable for the cost of remedying such damage.

8.7. All returned goods must be returned unused, unmarked, undamaged and intact.

8.8. Goods used during any Trial period and returned will incur a standard charge of £50 + VAT to cover postage, administration and consumables cost.

LIMITATION OF LIABILITY

9.1. Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the Price of the Goods and the Seller shall under no circumstances be liable for any direct, indirect, incidental or consequential loss or damage whatever.

9.2. Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller’s agents or employees.

9.3. Customers purchase from CWT Partners Ltd and install the products as per the installation instructions. The products may give varying results of success; therefore “No Guarantee” or “Warranty” is given, expressed or implied by CWT Partners Ltd. or its agents

9.4. We cannot be held liable or legally responsible for any problematic bodily reactions, side effects or symptoms etc. experienced as a result of using products we sell.

9.5. The Buyer must exercise due diligence and care during the installation process.

WAIVER

10.1. No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.

DISCLAIMER

11.1. Any communication written, spoken or implied by the “Seller”; the “Sellers Staff” or the “Sellers Agents” in relation to the products is given on an “as is” basis.

Any information found within this website or our literature is for information purposes only, and it is advisable that the “Buyer” make their own enquiries and judgments prior to purchasing any products.

11.2. Statements made by CWT Partners Ltd, (media, staff agents or representatives) are offered as information only.

11.3. WE MAKE AND YOU RECEIVE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO THE SITE OR BROCHURES, ITS CONTENT, ITS SERVICES OR PRODUCTS, OUR SERVICES OR PRODUCTS, INFORMATION, ITEMS OR MATERIALS PROVIDED BY US IN CONNECTION WITH THE USE OF THE SITE OR BROCHURES, INCLUDING WITHOUT LIMITATION NO REPRESENTATIONS, WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SUITABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE. WITHOUT LIMITING THE FOREGOING, NEITHER WE, NOR ANY OF OUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, THIRD-PARTY CONTENT PROVIDERS, SPONSORS, LICENSORS, OR THE LIKE, MAKES ANY REPRESENTATION OR WARRANTY, EITHER EXPRESS OR IMPLIED.

FORCE MAJEURE

12.1. The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.

SEVERANCE

13.1. If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.

CHANGES TO TERMS AND CONDITIONS

15.1. The Seller shall be entitled to alter these Terms and Conditions at any time, but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.

GOVERNING LAW AND JURISDICTION

15.1. These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

CONTACT DETAILS

CWT Partners Ltd.

58a High Street, Hampton Hill, TW12 1PD, England.

Registered in England No – 08896203
Vat No: GB 182 3955 84
Tel: +44 75 4993 6853

Email: info@cwtpartners.co.uk

Terms and Conditions – 

Recurring Payment and Direct Debits

Parties

The Agreement shall be between CWT Partners Ltd, (Registered and Correspondence Address: 58a High Street, Hampton Hill, London, TW12) and the Customer named on the recurring transaction authority. These terms are in addition to our standard terms & conditions available at: www.cwtpartners.co.uk

Definitions

The words below have the following meaning in this Agreement

  • “Act” is the Consumer Credit Act 1974
  • “Amount of credit” is the amount of invoice shown on the recurring transaction authority or balance due.
  • “you”/”your” means the borrow.
  • “we”/”us”/”our” means CWT Partners Ltd, its successors and assigns

Communications

Unless otherwise agreed, all communications and documentation in relation to this Agreement will be in English

Collection of repayments

The repayment of the facility will be made from recurring monthly debits from your debit/credit card or from your bank account by the Direct Debit facility as set out in the recurring transaction authority. A signed recurring transaction authority or Direct Debit mandate is required to be completed to allow this facility to be put in place.

Your costs for obtaining the facility: The facility is set up as an interest free facility. There is a £35 administration charge for obtaining this facility and is added to your invoice. There are no interest charges for the term of the facility provided the repayments are made in line with the recurring transaction authority. The Total amount payable is equal to the Amount of credit, with no Charge for credit.

Late payment charges

Charges will be payable on each occurrence of one or more of the following events:

  • Returned/recalled or declined payment; £10
  • Letters sent to you as a result of a breach of your credit agreement; £15
  • Telephone call in respect of late payment; £10
  • Issue of default notice; £20
  • Transfer of your account from Collections to Debt Recovery; £25
  • We may also charge our reasonable legal costs and disbursements for enforcing any term of the agreement
  • Overdue payments may incur an interest rate of 10% above the Bank of England Base Rate and calculated on a daily basis.

You must pay us on demand the amount of any reasonable expenses or cost incurred as a result of any misleading or inaccurate information given in connection with the agreement. These charges will be incorporated into the debt owed and will be debited from the debit card provided in the recurring transaction authority. Goods remain the property of the Seller unless paid in full.

Your right to withdraw

If you wish to withdraw from this Agreement you can do so, please notify us by email to support@cwtpartners.co.uk. You must repay the amount you owe us either by BACS or by debit card. The amount you owe us will be the balance of the facility, with no interest charged. If you do not repay the amount you owe us within 30 calendar days from the date you notified us of your intention to withdraw, we will recover it as a debt through the courts.

Your right to request a statement

Should you require a statement, please request this by email from support@cwtpartners.co.uk

Terms and Conditions (contd.)

Recurring Payment and Direct Debits

Assignability

We may assign and transfer this agreement or all or any part of its rights hereunder to any person, firm or corporation without limitation, and this agreement shall be binding upon and inure to the benefit of the parties hereto and their successors, representatives and assigns forever. CWT Partners Ltd expressly prohibits the assigning of the rights under the agreement by the borrower.

Partial Early Repayment or Full Early Settlement

Should you wish to repay part or all of the facility early, please send the request by email to CWT Partners Ltd, Finance Department by email to support@cwtpartners.co.uk As there is no interest charged to the facility, the balance due will be reduced by the amount of the repayment.

Our right to demand earlier payment

We may demand immediate and full repayment of your facility if:

  • The information provided when you applied for the facility was false or incorrect
  • You are more than 14 days overdue with any amount you owe us
  • If you become bankrupt
  • If you become insolvent If you fall behind with your repayments we may pass information about the amount you owe to a credit reference agency.

Credit reference agencies record this information and companies may use it to assess any future loan/credit applications you might make. This may affect your ability to get credit.

Missing or underpayment

The consequences of not making your agreed payments are that the account will be in default and

  • we may register your details with credit reference agencies
  • you may find it difficult to obtain credit in the future
  • Legal proceedings may be taken against you

If you are having any difficulties in making payments under your Agreement please contact us.

Change of Address or details

You must notify us in writing by email within 7 days of any change in your address or any details relevant to the credit facility

Complaints

If you wish to make a complaint please email the CWT Complaints Department at support@cwtpartners.co.uk

Governing law and jurisdiction

These Terms and Conditions are in addition to our standard terms and conditions and shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

CONTACT DETAILS

CWT Partners Ltd.

58a High Street, Hampton Hill, TW12 1PD, England.

Registered in England No – 08896203
Vat No: GB 182 3955 84
Tel: +44 75 4993 6853

Email: info@cwtpartners.co.uk

PRODUCT TRIAL (Terms & Conditions)

1.1. Trials are available only from the Seller and the Seller reserves the right to refuse any trial application at their discretion. 

1.2. Only one trial is available per household/delivery address.

1.3. This trial cannot form part of any other offer or promotion.

1.4. It is the Buyers responsibility to examine the product on delivery and report any damage within 24 hours to the Seller. No claims will be entertained after this period.

1.5. It is the Buyers responsibility to return the unit within 7 working days of the Trial Expiry date. Return postage with sufficient insurance cover to be paid by Buyer.

1.6. All Trial units and components must be returned undamaged in the original packaging. Any damages or missing components will be charged to the Buyer.

1.7. The Seller reserves the right to charge the Buyer the full price for any units supplied and not returned within 14 days from the end of the trial date.

1.8. The Seller reserves the right and the Buyer gives the right for the Seller to retain the Buyers Credit/Debit card details and charge for any damages, incomplete units returned or for completing the sale process.

1.9. All goods remain the property of the Seller unless paid in full. The Buyer is liable for any legal & administration costs to recover the Trial units.

1.10. By submitting your request for a Trial and in consideration for our acceptance of the order, you are agreeing that if you do not return the Trial units sent to you within 14 calendar days of the Trial Expiry date then you will have placed an Order to buy the Trial Unit.

1.11. Where our 30 Day Money Back Guarantee applies, should you cancel your order 14 calendar days after the day you receive your products but within 30 days of receiving it, you will be refunded the purchase price less £50 + VAT to cover our postage, administration and consumables cost. 

 PRODUCT TRIAL (Terms & Conditions contd.)

1.12. It is the customers responsibility to pay for and return the goods within the given time, we do not refund postage charges. Failure to return the goods in time will invalidate the 30 day money back guarantee.

1.13. All returned goods must be in the original packaging and un-damaged. Damages and shortages will be charged in full.

Change of Address or details

You must notify us in writing by email within 7 days of any change in your address or any details relevant to the credit facility

Complaints

If you wish to make a complaint please email the CWT Complaints Department at support@cwtpartners.co.uk

Governing law and jurisdiction

These Terms and Conditions are in addition to our standard terms and conditions and shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

CONTACT DETAILS

CWT Partners Ltd.

58a High Street, Hampton Hill, TW12 1PD, England.

Registered in England No – 08896203
Vat No: GB 182 3955 84
Tel: +44 75 4993 6853

Email: info@cwtpartners.co.uk